Here we present our repair concept, which has been crafted to meet the needs of our customers in two easy steps:
1. We always recommend you to send your Doro device to one of our authorised repair centers. If you're not sure you can repair it yourself, we're here to help and want to ensure your device gets the best care possible. Please see instructions below in section "Authorized Doro Repair Centre".
2. If you want to try it yourself, you can get the original spare parts right here and download instructions from our Doro repair shop. Just click the top menu option for the product group you need, and then select your device. If you need more instructions, scroll down to "Repair It Yourself".
If you don't want to do it yourself, we have a network of authorised repair centers that can help you.
Please go through the troubleshooting steps outlined below. If the problem persists, you will find instructions and considerations for sending your device for repair. If you need assistance with troubleshooting or help with sending your device for repair, you can always contact Doro support.
Troubleshooting
If your Doro device is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.
1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.
2. Check if there are any new software updates available and if there are please update your device. If you are unsure how to do this, please refer to the device manual which came in the box, alternatively you can download an electronic version using the manual search box below. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.
3. If you have a smartphone with an irremovable battery, go to the “Reboot the phone” section in the manual and follow the instructions. If you have a mobile phone with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.
4. Reset your Doro mobile phone to the factory settings. This will reset your phone and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone! You can read more about this in your user manual, which you will find in your box or you can download an electronic version in the manual search box below. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.
5. If the above steps did not help, we recommend that you contact our support team who will help you troubleshoot or, if necessary, help you get your Doro serviced. Contact details can be found further up this page.
If you prefer to contact your retailer, it is of course possible, but our support usually has better knowledge of your Doro.
What to think about before sending your Doro for repair.
Data backup - It's recommended to make a backup of your data and remove it from the device. The repair center will delete all data saved on your device and do not take any responsibility for lost information.
Remove the SIM card and, if applicable, your SD card from the device before sending it. If you forget this they will destroy your cards due to GDPR rules.
Password protection or screen lock - To enable the workshop to verify the issue on your device you need to remove your password or screen lock before sending it for repair.
Repair registration - Keep your information provided to you when you register your device for repair and proof of postage if applicable. This will enable you to more easily follow the processing of your device and if any issues you can use the information when contacting Doro or the repair centre.
Shipment to repair center. - Please include your proof of purchase in your package and make sure you pack your device safely to avoid damages during the transportation.
Repair centre
If you have tried the troubleshooting steps and your issue is still occuring, please get in touch with our support team by phone or email. They will be able to try some additional checks with you or can advise you how to send your device back for repair.
You will then be able to book a service ticket here at our repair center: SBE repair web page.
Before you book your service ticket make sure you have the products serial number and its IMEI number, which you obtain by pressing the green “Call” button and then entering *#06#. If your Doro has a removeable back cover, you can see the IMEI number on the sticker under the battery. You can also find both serial- and IMEI-numbers on the original box. You also need the purchase reciept to be added either as a file in the booking process at the web page or applied as a paper copy in the parcel togheter with the Doro product.
After it is booked you will get an e-mail with a link to print your Royal Mail label. Print it, put it on your parcel and drop it at your nearest post office. Once done, keep your postage reciept for your records. Please don´t post your device via a post box when using the postage label. You can then follow the the progress of your device on SBE tracking web page.
General processing details
• If the device and problem is covered by the warranty, they will continue the processing of your device.
• If there is damage to your device or it is outside the warranty period, they will send you a quotation.
• If you accept the quotation, they will start working on your device when your payment is confirmed.
• If you do not accept the quotation, you can have your device sent back to you but the workshop will charge you for their processing, or you can have it recycled at the workshop.
If you have experience repairing electronic devices, Doro Repair It Yourself offers parts, tools, and manuals to assist you. Please note that the cost of the repair is not reimbursable by Doro, even if the product is under warranty. However, if the repair is done correctly, your warranty will remain valid.
1. Start with the repair manual
Read the repair manual for your model carefully to familiarize yourself with the methods, parts, tools, and materials needed for your specific model and repair type. You can find your repair manual here.
2. Order parts and tools for a Doro product repair
For the best performance, please order original Doro parts and tools from our repair shop. Our shop is operated by Doro, and we only sell original Doro spare parts, tools and accessories which are engineered and tailored for each product. These are the same parts and tools that we provide to our Doro authorised service providers, who service Doro products both within and outside of warranty.
Our normal delivery time is five business days.
3. Repair your device
After receiving the parts, follow the technical instructions in the repair manual for your product to perform the repair.
4. Recycle replaced parts
Think about the environment and recycle your used parts. Do not dispose of them in your household trash. Use your local recycling facility for electronic recycling.
5. Which Doro models can I repair with Doro parts and guidance?
Choose a product group from the top of this webpage. Then, choose your product to see what's available.
Our new products are designed to be repaired at home. You can use Doro original parts and tools to repair the product yourself.
All future Doro models will be compatible with self-repair, and new Doro repair kits will also be released.
Please note that not all models are available for self-repair. If your model is not shown, it is not available for purchase.
For some older models, we only have a few of the parts available.
Does Doro have spare parts for all their models?
Unfortunately, not.
We have spare parts for our newest models released from 2024 and onward.
You can find the available Doro models here, above, under each "product group."
All future Doro models will be compatible with self-repair, and new Doro repair kits will also be released.
Where can I find batteries for my Doro phone?
You can find all of our batteries here in our web shop.
If you can't find what you're looking for there, we don't sell it anymore.
I can´t find the model I have. What should I do?
We have listed the available models under the following categories:
If you cannot find your model or the specific part you need, it may not be available in our repair store.
Please contact our support team for assistance. They can help you determine if your model can be sent to a repair center.
You can find the contact information for our support team at the bottom of every page on our website, doro.com.
By securing products, batteries and packaging are disposed of correctly, you will help prevent potentially negative consequences for the environment and human health which could be caused by inappropriate waste handling.
Recycle - how to and where
Many people don't know what to do with their old electronics when they are no longer useful. How can you recycle them properly? Below, we have some options for you:
Option 1: Go to one of our retailers and hand in your old phone.
Option 2: Take your waste product to your local recycling center and hand it in at the collection point for recycling electronics.
Batteries
Please look at the section in the user manual that explains how to safely remove the battery from the product. Remove the battery and take it to the collection point for recycling.
To make sure that batteries, electrical and electronic equipment are properly treated, return these products at the end of their life to the appropriate collection point for the recycling of electrical and electronic equipment.
Phones
Before returning your phone for recycling, we recommend that you:
- Back up or transfer files and information you want to keep. Then delete all personal information from your phone via a Factory Reset (for more information, check the user guide or the FAQ section at: doro.com/faq).
Then, reset your phone to its original factory settings ( doro.com/faq).
- Remove and keep the memory card and SIM card.
- Please return the phone along with the battery..
If you have more questions, please use our contact form to get in touch with our support team.
For more detailed information on the return and recycling of products, batteries or packaging, and to ensure that the battery and electrical and electronic equipment are treated properly, please contact your local authority, your local waste management company or the shop where you purchased the product or battery.
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