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When setting up your doorbell, understanding the basics of connectivity can help resolve issues you might encounter. Knowing how the doorbell connects to the internet and how to troubleshoot common problems will make installation smoother and ensure reliable performance.
A connected video doorbell system consists of the following four components, each playing a vital role:
Doro Hemma Doorbell
Connects to the internet via a Wi-Fi connection that uses the 2.4GHz frequence.
Doro Hemma App
Installed on your smartphone or tablet, it connects to the internet using either Wi-Fi or a mobile network.
Important: During the setup process, your phone must be connected to the same Wi-Fi network and the same frequnce 2.4 GHz where your doorbell will be installed.
Doro Account
Links your Doro Hemma app with your doorbell, allowing access and control whether you’re at home or on the go.
Doro Hemma Chime
This device does not connect to the internet. Instead, it directly communicates with the doorbell and receives commands sent by it.
Additional Tips
• When setting up the doorbell it’s beneficial to be close to your Wi-Fi source, i.e. your router, access point, modem, or internet box.
• Once the doorbell is setup correctly and working, move to the desired location (e.g. your front door) and retest it before mounting it.
Best thing is to both follow the included instructions and watch the six step Doro Doorbell introduction videos here.
First video is introduction
Then the first step is about unboxing.
Second is about how to connect the shime.
Third is how to charge it.
Forth shows how to pairing the Doorbell and the shime.
Fifth is how you register the Doorbell in the app.
Sixth shows how to mount and install the Doro Doorbell.
Here below you have the link to download the neeeded Doro Hemma app:
Wi-Fi is a way to connect your devices, like phones, tablets, doorbells, or computers, to the internet without using cables. It works by sending information back and forth using radio waves.
Think of Wi-Fi like an invisible bridge between your device and the internet. The bridge is created by a network device, such as a router or modem (box), which connects to your internet service. Once connected, you can browse websites, stream videos, or send messages, all without needing a physical wire to your devices.
Key Things to Know About Using Wi-Fi
To connect to a Wi-Fi network, you’ll need two important pieces of information:
Network Name (SSID)
This is the name of the Wi-Fi network you want to connect to. It helps you identify the right connection if there are multiple networks available nearby.
Wi-Fi Password
This is a security key that ensures only authorized users can access the network. You’ll need this password to connect your device for the first time.
Wi-Fi Bands (2.4 GHz, 5 GHz and 6 GHz)
Wi-Fi networks can work on three main "bands" or frequencies: 2.4GHz, 5GHz and 6 GHz. These are like different lanes on a highway for your internet connection. Each band has its strengths, and knowing the difference can help you to understand why your Doro Hemma Doorbell operates using 2.4GHz band only.
Additional Tips
• Look for the Label: Most routers or modems have a label with the default SSID and password printed on them.
• Stay Secure: Avoid sharing your Wi-Fi password publicly to keep your network safe.
• Reconnect Easily: Once your device has saved the SSID and password, it will connect automatically whenever you’re within range.
How to Find Your Wi-Fi Name and Password?
Most internet network devices, such as routers, access points, or modems, provide information on how to securely access your Wi-Fi and manage the device settings.
• Look for a label on the back or bottom of your network device. It should list the default SSID (network name) and Wi-Fi password, note the above terminology.
• If the label isn’t available or you’ve changed the details, you can log into the device settings of the router (access point, modem) through its web interface. Instructions for accessing this interface are usually included in the device’s user manual or can be found on the manufacturer’s website.
• Contact Your Internet Service Provider, if you’re unable to locate the credentials, your ISP (Internet Service Provider) may be able to help.
This information is typically printed on a label found on the back or bottom of the device, like in the example below:
Wi-Fi Security Protocols
You may also encounter abbreviations like WPA or WEP. These are used to describe security protocols of Wi-Fi networks. Wi-Fi networks use security protocols to protect your connection and keep your data safe. These protocols ensure that only people with the correct password can access your network. Over time, these protocols have improved to offer better security:
WEP (Wired Equivalent Privacy)
This is an older protocol that provides basic security. It's not considered safe anymore and is rarely used today.
WPA (Wi-Fi Protected Access)
Introduced after WEP, WPA improved security but is now outdated and has been replaced by newer protocols.
WPA2
A more secure and widely used protocol. It offers strong protection for most home networks and has been the standard for many years.
WPA3
The latest and most secure protocol. It’s designed to provide even stronger protection, especially against modern hacking techniques.
Your Doro Hemma Doorbell supports all the above including the most secure WPA3.
What You Need to Connect to Wi-Fi
To connect to a Wi-Fi network, you’ll need two key details:
Unfortunately, there’s no universal standard for naming these details, so the terminology may vary depending on the brand or device. Here are some common terms you might encounter:
Network Name (SSID):
Wi-Fi Password:
Accessing Your Network Device's Interface
In addition to providing Wi-Fi credentials, network equipment often includes an interface for managing or customizing the device’s settings. This interface can sometimes cause confusion because it may display a separate username and password for administrative access. Keep in mind, this is not the same as the Wi-Fi credentials.
Here’s a breakdown and example of what you might encounter when accessing the device settings:
Web Interface:
Admin Interface, Web Access, Router Access, Modem configuration
Login Details:
Wi-Fi networks can work on two main "bands" or frequencies: 2.4GHz and 5GHz. These are like different lanes on a highway for your internet connection. Each band has its strengths, and knowing the difference can help you choose the best one for your needs.
2.4GHz band can reach farther, making it better for products like the doorbell as it’s usually far away from the router.
Many modern routers support both bands (called dual-band), allowing your devices to automatically choose the best one based on the situation.
Dual-band capable routers can either separate the bands using two different SSIDs (networks) e.g. MyWiFi24 and MyWiFi5, or “bundle” them into one network e.g. MyWiFi.
How can I see what WiFi freqens my smart device is connected to?
Here is a short video that show you how to find this out on a Doro 8200 smart phone.
Using Your Device’s WiFi Settings:
Android: Go to Settings > Wi-Fi. Tap on the network you’re connected to, and you should see the frequency band (2.4 GHz or 5 GHz) listed.
iPhone: Download the Airport Utility app from the App Store. Go to Settings > Airport Utility and enable the Wi-Fi scanner. Open the app, tap on Wi-Fi Scan, and it will show the frequency of nearby networks1.
Using Your Router’s Settings:
Log into your router’s web interface (usually by typing the router’s IP address into a web browser).
Navigate to the wireless settings section to see the frequency band your device is connected to2.
Using Third-Party Apps:
Apps like WiFi Analyzer (available on both Android and iOS) can scan and display the frequency bands of nearby networks.
These methods should help you determine whether your device is connected to a 2.4 GHz or 5 GHz network.
Here’s a simple explanation of the differences between 2.4 GHz and 5 GHz Wi-Fi networks:
2.4 GHz Wi-Fi
Range: Covers a larger area, so it’s better for bigger spaces or if you need to connect through walls.
Speed: Generally slower than 5 GHz.
Interference: More prone to interference because many devices (like microwaves and cordless phones) use this frequency.
5 GHz Wi-Fi
Range: Covers a smaller area, so it’s better for smaller spaces or when you’re close to the router.
Speed: Faster than 2.4 GHz, which is great for activities like streaming HD videos or online gaming.
Interference: Less interference because fewer devices use this frequency.
In summary, use 2.4 GHz for better coverage and 5 GHz for faster speeds. Most modern routers can use both, so you can get the best of both worlds!
Switching between 2.4 GHz and 5 GHz on your router can help you optimize your Wi-Fi performance
Using the Router’s Settings:
Open a Web Browser: On a device connected to your router, open a web browser.
Enter Router’s IP Address: Type your router’s IP address into the URL bar (common addresses are 192.168.0.1 or 192.168.1.1).
Log In: Enter your router’s admin username and password. If you haven’t changed these, they might be on a sticker on your router.
Find Wireless Settings: Navigate to the wireless settings section. This might be under “Advanced Settings” or “Wireless”1.
Select Band: Look for an option to select the Wi-Fi band. You might see options like “2.4 GHz” and “5 GHz” or “Enable 5 GHz”.
Save Changes: After selecting the desired band, save your changes.
Using Device Manager on Windows:
Open Device Manager: Press Win + X and select Device Manager.
Find Network Adapters: Expand the Network Adapters section.
Open Properties: Right-click on your Wi-Fi adapter and select Properties.
Advanced Tab: Go to the Advanced tab.
Preferred Band: Find the setting for Preferred Band and select either 2.4 GHz or 5 GHz from the dropdown menu2.
Save and Restart: Click OK and restart your computer.
These steps should help you switch between 2.4 GHz and 5 GHz bands
What if I want my device not to automatically choose the best band?
Most modern routers have a feature called band steering. This feature automatically directs your device to the best available band (2.4 GHz, 5 GHz, or 6 GHz) based on factors like signal strength and network congestion.
How band steering works:
Automatic Selection: Your router evaluates the current conditions and decides which band will provide the best performance for your device.
Seamless Switching: If conditions change (like moving closer to the router), your device can switch bands without you noticing.
Single Network Name: You only see one network name (SSID), and the router handles the rest.
Steps to disable band steering:
Log in to your router: Open a web browser, enter your router’s IP address, and log in with your admin credentials.
Find Wireless Settings: Navigate to the wireless settings section.
Enable Band Steering: Look for an option like “Band Steering” or “Smart Connect” and disable it.
Save Changes: Save your settings and restart your router if necessary.
With band steering enabled, your devices will automatically connect to the best available band, ensuring optimal performance without any manual intervention.
No confirmation sound when pairing the doorbell in the Doro Hemma app:
Make sure that the doorbell is in pairing mode, this is indicated by the doorbell itself, the doorbell button should blink in blue color.
If the doorbell is not blinking blue, initiate the doorbell pairing mode by holding the power button for ~5 seconds
Doorbell works properly indoors but does not work/works poorly at my designated location
This scenario indicates that the Wi-Fi signal from your router is not sufficient (too weak) for the doorbell to operate at the designated location.
Move the router closer to the doorbell’s location if that’s not possible you may have to extend your home network with a Wi-Fi extender or look for a Mesh network solution.
My router uses the same Wi-Fi network name or SSID for both the 2.4GHz and 5GHz Wi-Fi bands
Routers can use the same network name or SSID for both 2.4 GHz and 5 GHz Wi-Fi networks.
If your mobile device is connected to a dual band network, the Doro Hemma doorbell cannot connect to the 5 GHz band, so it will automatically connect to the 2.4 GHz band.
For networks that have the same SSID for 2.4/5 GHz: Try disabling 5 GHz temporarily in the router settings.
For mesh systems: If you have problems connecting, you can try turning off the access points temporarily, then connect the doorbell to the main router first. After completing the installation, restart the access points.
If you still can't find your Doro Hemma doorbell during setup, do the following:
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