Stolen Doro Hemma Doorbell policy

Product Coverage: This policy applies to the Doro Hemma Doorbell only. It does not apply to other Doro products.

Geographic Availability: This policy is valid in all countries where the Doro Hemma Doorbell is sold.

Customer Eligibility: The stolen Doro Hemma Doorbell policy is only available to the original purchaser of the device.

• Report the Theft: Immediately report the theft of your Doro Hemma Doorbell to your local police.
• Obtain a Police Report: Request and retain a copy of the police report and crime number, which must clearly state that your Doro Hemma Doorbell was stolen. You will need to provide a copy of this for us to process your replacement request.
• Contact Doro Support: Reach out to Doro within 30 days of the theft using the Stolen device service form Provide the police report and your Doro account details, as well as a copy of your proof of purchase from an authorised Doro reseller.

Important: Do not remove your stolen Doro Hemma Doorbell from your account in the Doro Hemma app. Maintaining the link between your stolen doorbell and your account in the Doro Hemma app is mandatory to validate and process your claim.

This agreement is between Doro AB, including our affiliates, and you the user. The agreement covers what you must fulfil to use the possibility for a replacement unit if your DORO Doorbell has been stolen. The agreement also includes commitments made by Doro.

By submitting your request for replacement, you agree to these terms. If Doro finds that you have not fulfilled your obligations your request can be denied. Doro is not liable for any claims from the user’s insurance company.

This service is limited to one replacement per purchased Doro Hemma Doorbell and limited to theft occurring within one (1) year of purchase. You must have a valid proof of purchase from an authorized Doro reseller. Theft protection does not apply to any devices purchased from third-party sellers or other online marketplaces.

To be eligible for replacement your Doro Hemma Doorbell must be connected to your Doro account in the Doro Hemma app. This means the Doro Doorbell must be installed and connected at the time of theft. You must not disconnect or inactivate your stolen Doro Doorbell from your Doro Account in the Doro Hemma App. Doro will move and block your stolen Doro Doorbell to prevent it from being installed and used after the theft.

All replacement requests must be submitted within 30 days of the theft, along with copies of the original sales receipt and the police report. The Police report must clearly show that a Doro Doorbell has been stolen from your address. The theft must have occurred within Europe, and the law enforcement contact on the police report must be in Europe. 

Doro aims to validate claim and initiate shipping of replacement unit within 30 days.

This theft protection is offered as a courtesy service. Doro reserves the right to deny any replacement request due to suspected fraud, malfeasance, or other reasons. 

Personal data:

Doro will keep records of the replacement unit, including user ID and Doro internal validation record as long as legally required for accounting purposes. Provided attachments, for example receipt and copy of police report will be permanently deleted when validation is completed, claim rejected or latest 45 days after report. Other personal data will be handled according to Doro Privacy policy.

Claim processing: Once we verify the police report, your ownership of the stolen Doro Hemma Doorbell, and all required documentation is provided to the satisfaction of our customer support team, we will process the replacement. The claim process should normally be completed within 30 days.

Geographic limitation: The theft must have occurred within Europe, and the law enforcement contact on the police report must be in Europe.

Final decision: Doro will make all decisions regarding eligibility and other aspects of this policy in its sole and reasonable discretion. All decisions are final and binding. Doro may terminate, alter, or suspend this policy at any time, without prior notice, based on reasonable business concerns, including but not limited to suspected fraud or repeated claims by the same individual or account.

Contact information: For any inquiries, please contact Doro support at support.uk@doro.com.

By following these guidelines and providing the required documentation, we can help to ensure a smooth and efficient replacement process for your stolen Doro Hemma Doorbell.