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More about how to connect your Doro Hemma Doorbell

Specially designed for you and your relatives to know more about how to connect.

Doorbell Connectivity


When setting up your doorbell, understanding the basics of connectivity can help resolve issues you might encounter. Knowing how the doorbell connects to the internet and how to troubleshoot common problems will make installation smoother and ensure reliable performance.
A connected video doorbell system consists of the following four components, each playing a vital role:
Doro Hemma Doorbell
Connects to the internet via a Wi-Fi connection.
Doro Hemma App
Installed on your smartphone or tablet, it connects to the internet using either Wi-Fi or a mobile network.
Important: During the setup process, your phone must be connected to the same Wi-Fi network where your doorbell will be installed.
Doro Account
Links your Doro Hemma app with your doorbell, allowing access and control whether you’re at home or on the go.
Doro Hemma Chime
This device does not connect to the internet. Instead, it directly communicates with the doorbell and receives commands sent by it.

Additional Tips
• When setting up the doorbell it’s beneficial to be close to your Wi-Fi source, i.e. your router, access point, modem, or internet box.
• Once the doorbell is setup correctly and working, move to the desired location (e.g. your front door) and retest it before mounting it.

Best thing is to both follow the included instructions and watch the six step Doro Doorbell introduction videos here.

First video is introduction

Then the first step is about unboxing.

Second is about how to connect the shime.

Third is how to charge it.

Forth shows how to pairing the Doorbell and the shime.

Fifth is how you register the Doorbell in the app.

Sixth shows how to mount and install the Doro Doorbell.

Here below you have the link to download the neeeded Doro Hemma app:

App Store

Google Play

Basic about WiFi.

Wi-Fi is a way to connect your devices, like phones, tablets, doorbells, or computers, to the internet without using cables. It works by sending information back and forth using radio waves.
Think of Wi-Fi like an invisible bridge between your device and the internet. The bridge is created by a network device, such as a router or modem (box), which connects to your internet service. Once connected, you can browse websites, stream videos, or send messages, all without needing a physical wire to your device.

Key Things to Know About Using Wi-Fi

To connect to a Wi-Fi network, you’ll need two important pieces of information:
Network Name (SSID)
This is the name of the Wi-Fi network you want to connect to. It helps you identify the right connection if there are multiple networks available nearby.
Wi-Fi Password
This is a security key that ensures only authorized users can access the network. You’ll need this password to connect your device for the first time.

Additional Tips
• Look for the Label: Most routers or modems have a label with the default SSID and password printed on them.
• Stay Secure: Avoid sharing your Wi-Fi password publicly to keep your network safe.
• Reconnect Easily: Once your device has saved the SSID and password, it will connect automatically whenever you’re within range.

How to Find Your Wi-Fi Name and Password?

Most internet network devices, such as routers, access points, or modems, provide information on how to securely access your Wi-Fi and manage the device settings. This information is typically printed on a label found on the back or bottom of the device, like in the example below:

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What You Need to Connect to Wi-Fi

To connect to a Wi-Fi network, you’ll need two key details:

  • Network Name (SSID)
  • Wi-Fi Password

Unfortunately, there’s no universal standard for naming these details, so the terminology may vary depending on the brand or device. Here are some common terms you might encounter:

Network Name (SSID):

  • Wireless Network, Wi-Fi Name, Network Name, SSID, WLAN

Wi-Fi Password:

  • Wi-Fi Password, Network Password, WPA Key, WLAN Key, Wi-Fi Access Code

Accessing Your Network Device's Interface

In addition to providing Wi-Fi credentials, network equipment often includes an interface for managing or customizing the device’s settings. This interface can sometimes cause confusion because it may display a separate username and password for administrative access. Keep in mind, this is not the same as the Wi-Fi credentials.

Here’s a breakdown and example of what you might encounter when accessing the device settings:

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Web Interface:

Admin Interface, Web Access, Router Access, Modem configuration

Login Details:

  • Username: Username, User, Login
  • Password: Admin Password, Web Password, User Password or just Password

Different types of networks explained

Tips for Finding Your Wi-Fi Name and Password:

  • Check the Device Label: Look for a label on the back or bottom of your network device. It should list the default SSID (network name) and Wi-Fi password.
  • Access the Web Interface: If the label isn’t available or you’ve changed the details, you can log into the device settings through its web interface. Instructions for accessing this interface are usually included in the device’s user manual or can be found on the manufacturer’s website.
  • Contact Your Internet Service Provider: If you’re unable to locate the credentials, your ISP may be able to help.

How can I see what WiFi freqens my smart device is connected to?

Here’s a simple explanation of the differences between 2.4 GHz and 5 GHz Wi-Fi networks:

2.4 GHz Wi-Fi
Range: Covers a larger area, so it’s better for bigger spaces or if you need to connect through walls.
Speed: Generally slower than 5 GHz.
Interference: More prone to interference because many devices (like microwaves and cordless phones) use this frequency.
5 GHz Wi-Fi
Range: Covers a smaller area, so it’s better for smaller spaces or when you’re close to the router.
Speed: Faster than 2.4 GHz, which is great for activities like streaming HD videos or online gaming.
Interference: Less interference because fewer devices use this frequency.
In summary, use 2.4 GHz for better coverage and 5 GHz for faster speeds. Most modern routers can use both, so you can get the best of both worlds!

Switching between 2.4 GHz and 5 GHz on your router can help you optimize your Wi-Fi performance

Using the Router’s Settings:
Open a Web Browser: On a device connected to your router, open a web browser.
Enter Router’s IP Address: Type your router’s IP address into the URL bar (common addresses are 192.168.0.1 or 192.168.1.1).
Log In: Enter your router’s admin username and password. If you haven’t changed these, they might be on a sticker on your router.
Find Wireless Settings: Navigate to the wireless settings section. This might be under “Advanced Settings” or “Wireless”1.
Select Band: Look for an option to select the Wi-Fi band. You might see options like “2.4 GHz” and “5 GHz” or “Enable 5 GHz”.
Save Changes: After selecting the desired band, save your changes.


Using Device Manager on Windows:
Open Device Manager: Press Win + X and select Device Manager.
Find Network Adapters: Expand the Network Adapters section.
Open Properties: Right-click on your Wi-Fi adapter and select Properties.
Advanced Tab: Go to the Advanced tab.
Preferred Band: Find the setting for Preferred Band and select either 2.4 GHz or 5 GHz from the dropdown menu2.
Save and Restart: Click OK and restart your computer.
These steps should help you switch between 2.4 GHz and 5 GHz bands

What if I want my device not to automatically choose the best band?

Most modern routers have a feature called band steering. This feature automatically directs your device to the best available band (2.4 GHz, 5 GHz, or 6 GHz) based on factors like signal strength and network congestion.

How band steering works:
Automatic Selection: Your router evaluates the current conditions and decides which band will provide the best performance for your device.
Seamless Switching: If conditions change (like moving closer to the router), your device can switch bands without you noticing.
Single Network Name: You only see one network name (SSID), and the router handles the rest.


Steps to disable band steering:
Log in to your router: Open a web browser, enter your router’s IP address, and log in with your admin credentials.
Find Wireless Settings: Navigate to the wireless settings section.
Enable Band Steering: Look for an option like “Band Steering” or “Smart Connect” and disable it.
Save Changes: Save your settings and restart your router if necessary.
With band steering enabled, your devices will automatically connect to the best available band, ensuring optimal performance without any manual intervention.