Frequently Asked Questions

We offer free shipping on all orders above £xx.

For orders below £xx, shipping costs £xx.

You may check the product, but not use or handle it in a way that damages it or changes its condition. It is the customer’s responsibility to package the product in a way that ensures it is not damaged in shipping.

We offer free returns within 14 days, calculated from the day you received your product. The parcel includes a prepaid return label and instructions on how to return your product.

Returned products must be undamaged and with their original packaging, including all accessories.

After receiving your returned item, we check the condition of the product. If the return is approved, a refund is made to the account the payment was made from.

You have to purchase an activation code for a compatible Doro phone. This can be done on our website or in selected stores, by following the instructions in our Quick Start Guide (see pdf).

• All users must have an email address which is used as a username. 
• Seniors must have a Doro phone that supports the service. 

• Relatives must use an iPhone or Android smartphone to be able to install the MyDoro app. 
• All users must have valid SIM cards in their mobile phones that support calls and text messages. 
• Mobile data or a Wi-Fi connection is required to start the service. 
• Seniors are NOT allowed to have a withheld or hidden mobile phone number. 
• An activation code.

The service is activated by you on mydoro.com. You can purchase the activation code and wait with activation until you have time to register your and the senior's accounts. It takes up to 24 hours after activation before the service with the alarm receiving centre as the final recipient works.

There is currently support for the 7070, 8035 and 8040 Doro models with the latest software installed. Check the software as follows:

On Doro 8035/8040: check if the MyDoro app is pre-installed.

On Doro 7070: press *#2100#; the software is compatible with Response by Doro if a number is displayed in a pop-up message.

Always call 999 in a life-threatening situation. Otherwise try to contact the alarm contacts again after five minutes. If this is unsuccessful, a text message is sent to all alarm contacts. 

The MyDoro app for relatives displays alarm status, as well as who dealt with the alarm. 

The alarm can also be heard even if the phone is set to silent mode, but the alarm cannot be received in airplane mode as data is turned off. 

Response by Doro works abroad, but additional roaming costs might be incurred. Doro's alarm receiving centre cannot contact local emergency services but can only help you to get in touch with your relatives. 

MyDoro is an online portal where Doro's assistance services are listed. Here users can manage Response by Doro but must have a MyDoro account.

Yes, MyDoro is free. You only pay for the add-on services you choose to purchase. 

Follow the instructions on the screen to guide you through the registration process. 

Administrator (at least one for each account): Owns the MyDoro account and manages any subscriptions. 

Senior (one for each account): The user who can send an alarm and who requires a Doro phone. 

CareCircle (at least one for each account): Relatives, acquaintances, neighbours with a smartphone (Android or iOS) with the MyDoro app installed. Receive any alarms, can look at the senior's position and remotely set certain settings (if the senior has a smartphone). 

Pressing the assistance button sends an alarm to the smartphones of all relatives included in CareCircle. An incoming call is made to the senior's phone from the relative to first receive the alarm. If the alarm is not received by any relative, it is transferred to Doro's alarm receiving centre, which answers the alarm by making an incoming call. The whole process takes about two to three minutes.

Their phone starts an outgoing speaker phone call to Response by Doro. During the call, a voice informs them that the call has been received and is being dealt with.

Pressing the assistance button triggers an audio signal for five seconds, during which the senior can decide to cancel the alarm. 

The alarm operator asks about the situation to assess whether the senior requires assistance, e.g. try and contact relatives, neighbours and other alarm contacts registered in MyDoro. Phone 999 or other emergency service if required.

Always call 999 in a life-threatening situation. Otherwise try to contact the alarm contacts again after five minutes. If this is unsuccessful, a text message is sent to all alarm contacts. 

The MyDoro app for relatives displays alarm status, as well as who dealt with the alarm.

The alarm can also be heard even if the phone is set to silent mode, but the alarm cannot be received in airplane mode as data is turned off.

Response by Doro works abroad, but additional roaming costs might be incurred. Doro's alarm receiving centre cannot contact local emergency services but can only help you to get in touch with your relatives.

Doro 7070: Go to Settings and Assistance. If Response by Doro is activated, there are two menu options (Signal type and Alarm info), otherwise there are many options. 

Doro 8035/8040: A notification is sent when Response by Doro is activated. 

We require your bank card details to that we can continue to use the subscription after the subscription period has elapsed to prevent disruption to the service. 

The subscription runs automatically on a monthly basis until it is cancelled. 

Cancel the subscription on MyDoro.com. Take note that only MyDoro account administrators can change or cancel subscriptions.

The first time the app is used, permission has to be given to make calls and save external data. The app will not work if you have denied this. This can be changed in the app's access settings in the phone settings.

Check your junk mail folder for the verification email and that you have specified the correct email address.

The registration text message cannot be displayed on your phone. If the senior's phone does not work with Response by Doro, you can try to send a new registration text message by visiting the Response by Doro page on MyDoro.com.

All sensitive information stored on MyDoro is encrypted and the security systems comply with industry standards.

Doro's alarm operators and Doro's support staff.

Contact Doro support.

MyDoro will replace My Doro Manager. Doro recommends switching from MyDoro Manager to MyDoro. This entails setting up an entirely new account on MyDoro.com.