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Before contacting our support or visiting the place where you bought your product, you can try any or all of these three steps to solve the problem:
1. Restart your phone by turning it off, wait about 10 seconds and then turn it on again.
2. See if there is any new software and make an update.
3. If you have a smartphone where the battery can not be removed, look in the manual for "Restart the phone". If you have a regular mobile phone remove the battery, wait a few minutes, then plug it in again and start the phone
How do I add a contact at my home screen for direct calling?
Can I keep the phone in the charging cradle without the battery being damaged or overheated?
My smartphone does not charge, what can I do to fix it!
How do I do a factory reset of my smartphone?
How do I update my smartphone?
My smartphone has hung up. How do I restart it?
My smartphone is not charging. How do I fix it?
Where can I find the IMEI number for my smartphone?
How do I reset my smartphone?
How to reset the Doro phone from my google account.
My smartphone display shows "FFBM mode" and I can not use the phone, what do I do?
My smartphone is locked. How do I unlock it?
MMS does not work. What can I do?
I have handed in my Doro for repair. Where is it?
Where can I find a complete instruction manual?
How do I reset my Doro smartphone when the system freezes?
Why does my mobile not start when I press the power button?
How do I enable hearing aid compatibility in my 8080?
How do I set the security button?
How do I recycle my old Doro device?
Does Doro call and ask for my bank details or other personal information?
What happens if an answering machine picks up the assistance call?
Is Android Auto working on Doro 8100?
Can I open the package and try the product?
Can I remove "Airplane Mode" from the menu that appears when I press the power button?
Why does not the blue LED on my 8080 light up when I receive an SMS?
Is there anything I can do by myself before contacting support or the point of purchase?
How do I transfer all content and settings from my old Doro smartphone to my new Doro smartphone?
Why does Doro not include headphones and a manual in the package?
I can not turn down the volume on my smartphone. How do I do it?
How do I reach my phone call history?
How can I have the weather displayed on my home screen?
Is it possible to change storage location for apps to the SD on my Doro 8050?
The SD card was formatted as internal storage. I skipped the option to move the content to the SD Card. How can I do that now?
The SD card was formatted as internal storage but I wanted actually to use it as portable storage. How can I change that now?
What should I do next when the SD card is inserted for the first time and an icon appears in the upper right corner and a message is displayed?
Can I browse and transfer files between my Doro device and a Mac?
Is it possible to upgrade my Doro smartphone's Android version?
How can I use my phone again when I have forgot my phone's google account?
What would be the risks of using a Doro mobile phone with a pacemaker?
Does my relatives need a smartphone to be able to help me via the Response by Doro app?
Is my current Doro phone Response by Doro compatible
What is the SD-card maximum capability?
Why can´t I see the ICE if the SIM PIN request is ON, at the Doro 8050 and 8080 models?
I have a problem that my voice sounds like a robot when I call certain contacts. How do I fix that?
What can I do when I get a lot of calls to my Doro 8050 with unknown caller displayed when using Vodaphone?
Why can´t I save the emergency number as a contact?
Is there a way I can get help with my Doro in my own home?
What can I do to reduce battery consumption?
What do I have to have for take part of the new emergency alert system that is launched in Norway?
I experience trouble conducting conversations with my Telia subscription in Norway.
My 2G FREE SIM-card is not connecting to my operator after having it in another phone, probably 4G-phone. What can I do?
Can I stop getting the emergency test alert texts from the government?
What can I do when an app in my Doro smartphone or tablet no longer works?
My bank app is updated and now it says I have to update my phone. What can I do?
Why can´t I program the SOS emergency number 999 or 112 as my number to be called when I press the alarm button?
How do I protect my mobile phone from viruses, malicious apps, scammers and other nasties?
How do I take the best care of my Doro device to increase its lifespan?
Why does my call with my Doro 8080 with Hallon as my network provider disconnect when I leave my house or apartment?
How do I change my home screen mode from Doro EVA to normal Android mode or the contrary?
What to think about before sending your Doro for repair.
How to link your AOL mail account to your Gmail account?
Are Doro phones compatible with the ASHA function for hearing aids?
No sound from my smartphone, what can I do?
Can I keep the phone in the charging cradle without the battery being damaged or overheated?
My smartphone does not charge, what can I do to fix it!
I can not receive or send SMS. What can I do?
MMS does not work. What can I do?
I have handed in my Doro for repair. Where is it?
Where can I find a complete instruction manual?
How do I recycle my old Doro device?
Does Doro call and ask for my bank details or other personal information?
What happens if an answering machine picks up the assistance call?
Can I open the package and try the product?
I have problems sending and receiving pictures via MMS on my Doro 6040.
How can I return to symbols after typing an emoji on my Doro 7030 in WhatsApp?
How do I save an image received by MMS on my phone?
Is there anything I can do by myself before contacting support or the point of purchase?
Why does Doro not include headphones and a manual in the package?
How do I install certificate for the weather function?
2G and 3G Network phase out. Why is my phone not connecting to my network provider?
I cannot send MMS. Mobile displays full memory
External display will not light up when volume buttons are pressed. How do I activate it again?
What would be the risks of using a Doro mobile phone with a pacemaker?
What is the SD-card maximum capability?
Should it take so long when you press the volume buttons before the clock appears in the front display?
Google search is not working in the Doro Os browser
How can I update my new Doro 6820, 6880 & 5860?
My phone is dead/not working/screen is completely off. How do I get it working again?
I have a message regarding a certificate error. How do I fix that?
How long time does my battery last after I have charged it?
Is there a way I can get help with my Doro in my own home?
I get strange messages on my new 6820/6880.
Is there an update for SMS symbols like the £ or the € for Doro 5860, 6820 and 6880?
What is the differences between 2G, 3G and 4G?
What does the phasing out of 2G and 3G networks mean for me and my Doro phone?
What can I do to reduce battery consumption?
My battery is swollen. What can I do?
What do I have to have for take part of the new emergency alert system that is launched in Norway?
I experience trouble conducting conversations with my Telia subscription in Norway.
My 2G FREE SIM-card is not connecting to my operator after having it in another phone, probably 4G-phone. What can I do?
Can I stop getting the emergency test alert texts from the government?
My new 5G SIM card does not work in my Doro. What can I do?
Why can´t I program the SOS emergency number 999 or 112 as my number to be called when I press the alarm button?
How do I take the best care of my Doro device to increase its lifespan?
How to disable cell broadcasting on your Doro 5860, 6820 and 6880.
My handset to my Doro 7060/7070 doesn´t work anymore so I can´t edit and see my contacts, sending and receiving emails etc.
How do I end WhatsApp call at my Doro 7030?
What to think about before sending your Doro for repair.
How to get the entire incoming SMS message back on the screen on your Doro 7010,, 7030, 7080.
WhatsApp does not work on my Doro 7010, 7030 or 7080. How do I fix it?
Are Doro phones compatible with the ASHA function for hearing aids?
Which Doro battery is suitable for my Doro phone?
To restore the image size of incoming SMS on Doro 7010, 7030, 7080:
My phone is totally silent what can i do?
What can I do if the HearingBuds doesn´t connect to my phone or my Hearing-Buds application?
Where can I find a complete instruction manual?
How do I recycle my old Doro device?
Can I open the package and try the product?
Can I reset my HearingBuds?
How do I place the HearingBuds correctly in my ears?
How do I update the app?
How do I update my HearingBuds?
Music is cutting out during listening.
I am not getting the promised 11 hours of playtime.
How do I charge my product?
How do I pair my HearingBuds to my phone?
I am experiencing lower volume on my HearingBuds.
Where can I find the app for my HearingBuds?
How do I install the app?
What is the communication range of the Bluetooth connection, device to earbuds?
How to tell the difference between the earbuds.
How to pair two earbuds to each other after replacing one of them?
How to get the most out of your HearingBuds?
How many devices can I connect my HearingBuds to?
My HearingBuds are paired with my mobile but they don't connect directly so what can I do?
What can I do with the black removable rubber grips that come in the box?
Can I charge my HearingBuds in someone else's charging case?
What to think about before sending your Doro for repair.
I hear strange noises like beeping tones in my HearingBuds. What can I do about it?
Why don’t I have any black rubber grips for my HearingBuds as shown on the box?
Does Doro HearingBuds have a noise cancellation function?
Where can I find a complete instruction manual?
How do I recycle my old Doro device?
Can I open the package and try the product?
Why can’t I connect to the device via Bluetooth?
Why does Bluetooth keep disconnecting?
Why does it take so long to sync data via Bluetooth? Why does syncing fail?
Why can’t I sync sleep data? Why is the sleep data inaccurate?
Is the device waterproof? Can I wear it in the shower?
Why is there a green light on the back of the device?
Why don’t I receive SMS, or incoming call notifications on my device?
Why doesn’t the screen always turn on when I raise my wrist?
How do I charge the device?
How do I use incoming call notifications?
How do I use message notifications?
How do I sync data? What should I do if the “Connection failed” message is shown?
Do I need to enable my phone’s Bluetooth all the time while wearing the device?
Can the device store data without being connected to my phone? How long can it store data for?
Why doesn’t the device count my steps as soon as I start walking?
Which factors affects the accuracy of heart rate readings?
Which factors affects the accuracy of step counting?
Why is the Companion app asking for permission to my photos?
What's in the box of my new Doro watch?
How do I install the watch app, Doro Companion, in my telephone?
How do I pair my Doro watch with my mobile?
How do I get started with my Companion app?
What happens to the watch when the battery starts to run out?
My watch just vibrates all the time and the screen won't turn on.
Does all the data remain in the app and mobile if I update the watch or the Companion app.
Will all information disappear if I choose to uninstall the watch app, Companion, from my mobile?
With which Doro models does the alarm button on my Doro watch work?
Can the watch cause any physical problems such as arm pain or tingling in the arm?
How can I stop getting notifications during the nights on my Doro Watch?
When I click on pulse in my Companion app the resting heart rate doesn't show any picture/graph.
What to think about before sending your Doro for repair.
How to get better heart rate snapshot values during a training session (started on the clock):
I have handed in my Doro for repair. Where is it?
Where can I find a complete instruction manual?
How do I recycle my old Doro device?
Can I open the package and try the product?
Is there anything I can do by myself before contacting support or the point of purchase?
Can I browse and transfer files between my Doro device and a Mac?
Is there a way I can get help with my Doro in my own home?
How can I do a restart of my tablet?
My tablet does not start to charge at once when connected to the charger.
Why does it take so long time to charge my tablet?
Why can´t I use the belonging physical keyboard during the start up wizard?
I can´t connect my tablet to my computer when connected to the keyboard.
My purchased keyboard does not match the language selected on the tablet.
Why don't my apps end up in the same place as before after I resize the apps and then resize them again?
Why don't my wallpaper and widgets follow me when I restore from a saved backup?
What can I do when an app in my Doro smartphone or tablet no longer works?
My bank app is updated and now it says I have to update my phone. What can I do?
What can I do if I get a black screen with small text regarding Android: Can't load Android system. Your data may be corrupt. If you continue to get this message, you may need to perform a factory reset and erase all user data stored on this device. Try again. Factory data reset.
What can I do when my voice is lost to the receiver a little from time to time during a video call on my tablet?
What to think about before sending your Doro for repair.
How to link your AOL mail account to your Gmail account?
How do I set the security button?
What happens if an answering machine picks up the assistance call?
Does my relatives need a smartphone to be able to help me via the Response by Doro app?
Is my current Doro phone Response by Doro compatible
How many relatives can be added to my alarm circle?
Does Response by Doro work as normal if my relative is abroad?
What happens if I as the senior is abroad?
If my device is on "Do not disturb" will it still receive an alert call?
Can a responder have more than one senior?
Can I keep the service if I or my responder gets a new phone?
Does the application work on a 4G enabled tablets?
Is my data secure?
How does the alarming senior know that the alarm has really been activated?
As a senior, how can I cancel a sent alarm if I have accidentally triggered it?
Why can´t I program the SOS emergency number 999 or 112 as my number to be called when I press the alarm button?
How can I get my personal data that you have collected when I joined Response by Doro?
What to think about before sending your Doro for repair.
Can I keep the phone in the charging cradle without the battery being damaged or overheated?
Where can I find a complete instruction manual?
How do I recycle my old Doro device?
Can I open the package and try the product?
Is there anything I can do by myself before contacting support or the point of purchase?
Why does Doro not include headphones and a manual in the package?
How do I make my Doro 312c not change the clock all the time?
What size SIM card should I use in my Doro 4100H?
Can I use the USB-C port to connect a flash indicator or a sound amplifier on my Doro 4100H?
What to think abut when I handle the battery in my Doro 4100H?
What to think about before sending your Doro for repair.
I have handed in my Doro for repair. Where is it?
Where can I find a complete instruction manual?
How do I recycle my old Doro device?
Can I open the package and try the product?
Is there anything I can do by myself before contacting support or the point of purchase?
Can I use my battery from my old phone in my new phone?
What to think about before sending your Doro for repair.
MMS does not work. What can I do?
I have handed in my Doro for repair. Where is it?
Where can I find a complete instruction manual?
How do I recycle my old Doro device?
What happens if an answering machine picks up the assistance call?
Can I open the package and try the product?
How can I reduce the number of unwanted calls from salespeople and market research?
Is there anything I can do by myself before contacting support or the point of purchase?
Can I browse and transfer files between my Doro device and a Mac?
What would be the risks of using a Doro mobile phone with a pacemaker?
Is there a way I can get help with my Doro in my own home?
Which sustainability goals does Doro follow?
I have got an invoice from Careium. What is that and how di I contact them?
My Swedish mobile prepaid SIM-card no longer works. What has happened?
What do I have to have for take part of the new emergency alert system that is launched in Norway?
Does my Doro HandleEasy 321RC remote control works with all TV brands and all their functions?
What to think about before sending your Doro for repair.
Why do I need a valid email address to benefit from the Doro 1-year extended warranty offer?
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